These terms cover estimates, quotes and work from Buds Tree Care Inc ("we", "us"), and your use of our online quotes, customer pages and forms. By approving a quote or asking us to do work, you agree to them.
An estimate or quote is our price for the work described on it, based on what we could see. Quotes are good for 30 days unless the quote says otherwise. If we find something we couldn't see (hidden hazards, decay, buried objects, more work than described), we'll talk with you before doing extra work, and extra work is billed only with your OK.
When you approve a quote online by typing your name, signing on the screen or ticking "I agree", you're signing electronically. That signature counts the same as signing on paper. You choose any optional items or "pick one" choices when you approve; your total is what's shown when you tap Approve. You can ask for changes instead of approving. You can get a copy any time from the quote link (Print / Save as PDF).
If your quote asks for a deposit, it's due when you approve and is applied to your final invoice. Invoices are due by the date shown on them. If you finance through a third party (for example Wisetack), that lender's terms apply to the loan; we're paid by them. Payments made by card or bank transfer are processed by our payment provider; we never see or store your full card number.
We schedule as soon as we can and will tell you when we're coming. Weather, ground conditions, equipment or emergencies (like storms) can move your date; we'll let you know. If you need to cancel or move your appointment, tell us as early as you can, at least 48 hours ahead if possible. A deposit is refundable if you cancel before work starts, unless we've already bought materials or arranged special equipment for your job; then we may keep what that cost us.
You confirm you own the property or have the owner's permission for the work, and that the trees or plants are yours to work on (if a tree is on or near a property line, let us know; we may need your neighbor's OK). Please tell us about underground lines, irrigation, septic systems, invisible fences and anything else we can't see; we'll call the free utility locator (JULIE) when we dig, but private lines aren't marked by it. Please keep pets and people away from the work area while we work. Give us safe access to the work area, including gate codes when needed.
We work to accepted tree care standards (ANSI A300 and Z133). Heavy equipment can leave ruts or marks on lawns; we take care to protect them and clean up after every job, but some turf wear is normal and isn't damage. Stump grinding doesn't include removing roots, hauling grindings or filling the hole unless the quote lists it. Wood and chips are hauled away unless the quote says otherwise.
We carry general liability and workers' compensation insurance and will share proof on request. If our work damages your property, tell us within 7 days and we'll make it right. We aren't responsible for damage caused by hidden conditions we couldn't reasonably know about, by work you asked us to do against our advice, or by later storms or the health of a tree after we've worked on it. A tree's health and future can't be guaranteed; our advice is our professional opinion.
We take photos and videos of your property and the work to plan, price and document the job. They're kept in your customer record. We may use photos of our work (not of you or your family, and never your house number or street sign) on our website and social media, unless you tell us not to; just ask and we'll mark your property "don't use in ads".
We'll contact you by phone, email or text about your requests, quotes, appointments and invoices. After a job we may ask for your feedback and a review. See our text message terms. You can tell us to stop marketing messages at any time.
Quote and customer links are private to you; please don't share them. Don't misuse our pages (no attempts to break in, copy our data or upload anything harmful).
If something isn't right, call us first; we want to fix it. These terms follow Illinois law. Any dispute that can't be worked out goes to the courts of Champaign County, Illinois (or small claims court).
We may update these terms; the date at the top shows the latest version. The terms that were in place when you approved your quote apply to that job.
Buds Tree Care Inc
702 Bloomington Rd STE 104
217-239-1220
Ryan@budstreecare.com
budstreecare.com
Office
702 Bloomington Road, Ste 104, Champaign, IL 61820
217-239-1220
Monday–Friday (closed Saturday and Sunday)